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Terms of Use

Things to know at the start of your membership

As a member, you can use our services in line with these terms and conditions.

How old do you have to be?

Meeting our minimum age

You must be at least 18 years old to become a member.

When does your agreement start?

Signing up online

You have an agreement with us when you have signed up online. If these terms and conditions or your agreement differ from anything you are told in person or over the phone, these terms and agreement will apply. 

No Responsibility of FindGymMate

We take no responsibility for anything that occurs when members choose to meet. We only facilitate the initial online meeting. 

Understanding our rights

If we do not enforce our agreement rights at any time, it does not mean we have waived those rights, no matter how long we wait. If there is a miscalculation in your membership agreement, we have 5 days after the agreement is signed to correct it.

Right to suspend membership

We reserve rights to cancel membership without notice if member has: -
* breached our agreement or
* has posted inappropriate content 
* spammed or harrassed other members

Things to know during your membership

Can we change your agreement?

Staying up to date with our terms

We may sometimes add to, change or remove our terms and conditions.

The most up-to-date terms and conditions always apply. You can it on our website at

Being notified about changes

We will give you at least 28 days notice of any changes, for instance by:
• publishing them in our newsletter or on our website
• phoning you or writing to the address (post or email) you last gave us.

How can you give us feedback?

We welcome your feedback

Your feedback is important in helping us to provide a great service. If you have any comments or questions about our website or service. If you have a complaint, we will follow our complaints process, which has been developed with Consumer Affairs. Please contact us via one of the methods listed below.


Send us a message by completing our enquiry form via our website Please make your enquiry selection carefully as this will helps us with efficiency and you will hear from us within 5 business days. We recognise that some enquiries are more complex than others and may require more time to resolve but we will always let you know.

Legal stuff you need to know

Do we have a privacy policy?

Understanding our privacy policy

During your membership, we will have access to personal information about you. We will only use, disclose or deal with your information in line with our privacy policy.

This Privacy Policy applies to the services offered by FindGymMate Australia.

Statement of Commitment

FindGymMate is committed to protecting your privacy and any personal information we collect. FindGymMate complies with the Privacy Act 1988 (Cth). This policy explains how we may collect, use, disclose and otherwise handle personal and sensitive information.

FindGymMate is committed to safeguarding personal privacy. It recognises that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, FindGymMate will only collect and use personal information as set out below.

For the purposes of this Privacy Policy personal information may mean some or all of: a member’s name, contact details, date of birth, gender, location and interests.

Collecting personal information

FindGymMate will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what is provided voluntarily by a member or prospective member.

We collect personal information primarily to enable us to provide members with our services.

FindGymMate may also use the information for marketing to you or for any other purpose permitted under the Privacy Act 1988 (Cth).

When a membership or product is purchased personal information will be requested in order to provide the requested service or product, provide updated information, and advise of other FindGymMate products, which may be of interest. You are not obligated to provide personal information however failure to do so may result in FindGymMate being unable to provide services or products to you.

Personal information is collected directly from members or potential future members when they personally complete and submit an application form to become a member of FindGymMate. This can be done on line via our website or on the phone via one of our Membership Consultants.

Use of tracking technologies

FindGymMate uses cookies to make use of the website and services as convenient as possible. Cookies are pieces of information that a web site transfers to a computer’s hard disk for record keeping purposes. Most web browsers are set to accept cookies. These cookies do not themselves personally identify users, although they do identify a user’s browser. These cookies allow FindGymMate to monitor the FindGymMate web site, and to record how many people are using the different parts of the site.

It is possible to set the browser to refuse cookies, however, this may limit the services provided by FindGymMate’s web site.

Using and disclosing your personal information

Personal Information will be used for the following primary purpose:
• To fulfil obligations under a member’s membership agreement and/or any other contract between him/her and FindGymMate;
• To render services under a member’s membership agreement;
• To provide information about products, service and/or special offers to members;
• To obtain opinions or comments about products and/or services from members;
• To record statistical data for marketing analysis from members. FindGymMate may employ other companies or service providers to assist us in providing our services, including (but not limited to) marketing, market research, mail-house services, hosting and product development services, analysis of member lists and/ or consulting services. These third parties may have access to personal information that is needed to perform their specific function. They cannot use that information for other purposes.

FindGymMate recognise the trust with which individuals provide personal information, and such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of FindGymMate, or any member of the public, or to lessen a serious threat to a person’s health or safety.

Contact by FindGymMate

FindGymMate does not send advertising information without obtaining prior consent. If an individual receives communications from FindGymMate which they do not wish to receive, they may remove their name from the database by contacting FindGymMate at 

Individual’s right of access

Individuals have the right to review, amend or delete personal and/or sensitive Information that may be recorded on the FindGymMate database. Information may be reviewed, amended or deleted by using the update profile form onine.

A request may be made to delete personal and/or sensitive information, and all reasonable steps to delete the information will be made, except where it is required for legal reasons. Deletion of information may result in FindGymMate being unable to sell products directly and/or provide certain services including after sales services.

Storage and security of personal and/or sensitive information

FindGymMate takes all reasonable steps to keep secure personal information recorded and to keep this information accurate and up to date. The personal information is stored on secure servers. FindGymMate employees and data processors are obliged to respect the confidentiality of any personal and/or sensitive information held by FindGymMate. FindGymMate only permits authorised personnel to access your information and information will only be disclosed to third parties where they have the appropriate authority. We destroy or de- identify personal information we no longer need, wherever possible.

FindGymMate and links to other web sites

FindGymMate provides links to web sites outside of the FindGymMate site. These linked sites are not under the control of FindGymMate, and FindGymMate is not responsible for the conduct of companies linked to the FindGymMate web site, nor for the performance or otherwise of any content and/or software contained in such external websites.

Problems, queries or complaints

For further information regarding this Privacy Policy or to make a complaint about the steps taken by FindGymMate to protect your personal information or privacy, please contact FindGymMate’s Privacy Office by emailing We will investigate any complaints received in writing and do our best to resolve them as soon as possible.

If you are not satisfied with the result of your complaint to us, you can refer your complaint to the: Office of the Australian Information Commissioner
Phone 1300 363 992
Post GPO Box 5218
Sydney NSW 2001

Online Form: (Privacy Complaint Form).

FindGymMate reserves the right to review, amend, update and change this Privacy Policy from time to time to reflect its practices and obligations. Any changes will take effect when they are made or posted on our website.

What definitions apply?

FindGymMate, We, Us, Our
FindGymMate Australia

You, Your
A member of FindGymMate

Agreement Membership Application
Membership Application and Agreement. This is between FindGymMate and you, under which you will become a member of FindGymMate

Things to know when signing up online

Email communications

By signing up online, you agree to receive email communications from FindGymMate. These communications can be unsubscribed from via the ‘unsubscribe’ button on each email communication.

Updated on: 20th Sep 2017

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